Professional Development Plan Review

Project overview

Client

NZ Transport Agency

Key skills

• Journey Mapping

• Facilitation

• Stakeholder Management

The challenge

Identify improvements to the Personal Development Plan (PDP) framework through a user-centred design approach.

The approach

We worked closely with the People and Capability team to facilitate user journey map workshops across the business and in a range of locations within New Zealand. We synthesised our findings into three main journeys and identified a number of insights and opportunities which we then presented to the Senior Leadership team for approval to implement.

The outcome

The insights were used by People and Capability to identify opportunities to improve the existing model for the next financial year.

Highlights

Working with a team passionate about understanding and improving the professional development experience.

Key collaborators:

Rire Scotney - Human Resources

Dan Whiting - Service Designer

Ethan Amundsen - Graphic Design