‘As part of Police’s Service Delivery Programme, we were tasked with delivering a critical initiative involving the prototyping of access to policing digital services to members of the public through digital kiosks at Police stations and in the future public locations.

The initiative was expected to be delivered within an aggressive timeframe and Logan provided a pragmatic, practical and common sense approach to incorporating Service Design into the delivery of the initiative. Logan’s ability to communicate the methodology, explain how it could be used in the context of the project and work with the team to adapt the core artefacts were a significant factor in the successful delivery of the project.

The output of the Service Design phase of the project was recognised and commended by the Programme governance committee and within the supplier organisation that we were working with. I have no hesitation in recommending Logan as an excellent Service Design specialist who would benefit any programme or project.’ 

Sanjay Mathur, Programme Manager – Police Connect, Service Delivery Programme, New Zealand Police

’We were doing some critical design work for a public transport project in Timaru and Logan was our lead on service design. He led some excellent work on understanding the communities needs and drivers and ensured the design of the service achieves the best opportunity for success. It was an invaluable part of our feasibility study. Throughout the process Logan was engaged and worked with us and the community to ensure that the design process worked for both sides.’

Jeremy Dickson, Manager Public Transport Business Services & Improvement, ECan

’Logan has a fantastic mix of design skills that he brings to the table. He's able to help people understand what the real problem is, plan an approach that will meet the needs of the project, and then has the practical research skills to gather first-hand customer insights.’

George Langlands, Manager Service Design, NZTA

“Logan has an amazing ability to translate complex information into easy to understand and user friendly collateral. The effective use of service design when completed by someone like Logan, can transform how you communicate with internal and external stakeholders.”

Sarah Knowles, Manager Systems Performance, MBIE

‘I recommend Logan as an extremely intuitive, competent facilitator and user-centred design specialist. He reads people well, understands what's beneath the surface and pulls complex information into themes and options for action. He was instrumental in the success of our performance and development refresh project.’

Rire Scotney, Organisational and People Development